RETURN & REFUND POLICY

We strive to ensure you are completely satisfied with your Xbao Retail purchase and that your order arrives in perfect condition. You have the right to cancel your order within 14 days of purchase.

The Consumer Rights Act 2015 stipulates that products ordered from Xbaol must be as described, fit for purpose, and of satisfactory quality. If your item arrives faulty or damaged, you are entitled to return it within 30 days of the order date.

Conditions for returns and cancellations:

• Products must be returned in their original condition and packaging. Refunds will be processed within 14 days of receiving the returned item(s). To start a return, please email us at info@xbao.co.uk.
• Except for faulty or damaged items, you are responsible for covering the cost of returning goods to us.
• Returns must include a written statement with your name, order number, address, and reason for the return or cancellation.
• Items should be securely packed with appropriate protective materials to avoid damage during transit.
• Refunds include two parts: the cost of the product (“Cost Refund”) and the original shipping cost (“Postage Refund”).
• If the product’s value has been diminished due to poor handling or courier damage during return transit, we may reduce the Cost Refund accordingly, potentially to zero.